FAQ FOOTPRINT
Answers on fit, delivery, returns and condition.
Use the FAQs to answer the most common archive, delivery, returns and sizing questions before you contact us.
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Clear answers around delivery, returns, grading and shopping the Footprint archive.
How much is delivery?
UK & Ireland delivery is £3.99 under £70 and free over £70. You’ll see the final delivery price at checkout before you pay.
How long do I have to return an order?
Eligible pairs can be returned within 28 days, unworn and in their original packaging.
Can I return shoes if they do not fit?
Yes — as long as they are unworn and returned within the 28-day window.
How do refunds work?
Once your return is checked, refunds go to your original payment method within 5 working days.
How do I find the right size?
Each listing shows the UK size; check the brand’s usual fit and the condition notes before buying.
What if a pair doesn’t fit?
Return it unworn within 28 days for a refund.
Can I search by size, brand and condition?
Yes — the shop filters let you narrow by gender, category, size, condition and brand.
What does condition grading mean?
Every pair is graded from New with tags through to Fair, with clear photos so you know exactly what to expect.
Are pairs authenticated and checked?
Yes — every pair is checked and authenticated before it goes live.
Are the shoes cleaned?
Pairs are cleaned, restored and quality-checked before listing.
How do I track my order?
You’ll get a confirmation email with tracking once your order ships.
Can I change my order?
Get in touch as soon as possible and we’ll help if it hasn’t shipped yet.
How do I contact Footprint about an order?
Use the contact page with your order number and we’ll get back to you.